DATA RECOVERY

The instructions for removing your Hard Drive, packaging and shipping your Hard Drive to us for Data Recovery is below.

Please call if you have any questions:

Tel:   617-265-2667

Free: 866-601-266
 

Hard Drive Removal, Packaging and Shipping Instructions:

The instructions below will help walk you through removing your Hard Drive, packaging and shipping your Hard Drive to COMP-NET SOLUTIONS.

CAUTION!

COMP-NET SOLUTIONS are not responsible for lost or damages to the drives due to shipping and handling or recovery procedure.  Hard Drives are extremely fragile and should be handled accordingly to our instructions below.

Removing your Hard Drive:

• Have a qualified technician remove the Hard Drive from the computer or if you know how to do it you can remove it yourself, but please take extra precautions removing the Hard Drive.
   

• Make sure to Discharge any Static Electricity from your body by touching a grounded object (grounded metal computer case, cold water pipes, Etc...).
   

• Please remove power cord, switches and electrical connectors that attach to your computer before removing the Hard Drive.
   

• Please avoid touching any circuit board or electrical connectors on your Hard Drive and in your computer at all times.

Packaging and Sealing:

• Enclose or wrap the drive(s) in an anti-static bag, its original container or a Hard Drive carton if you have one or carton larger than 5" x 8" x 10".
   

• The Hard Drive should be put in a shipping carton with a minimum of 2-inch packing material between the drive and the carton to avoid damage during shipping.  If you are sending more than one drive, please use a separate container or bag for each drive and it should be packaged with foam rubber or large bubble wrap between each drive.
   

• You can also use large bubble wrap, but make sure to wrap it at least 2 times around and it should be taped securely.  Do not use small bubble wrap or newspaper.  Use small bubble wrap or newspaper to fill any empty space in the shipping carton, and make sure to package it tightly.
   

• Wrap with 2-inch thick foam rubber or use large bubble wrap, but make sure to wrap it at least 2 times around and it should be taped securely in a corrugated box would be best result.
   

• Please seal seams and flaps with pressure-sensitive plastic tape. Tape should be at least 2" or wider.
   

• Please don't use cellophane tape, masking tape, string or rope. Also avoid duct tape and kraft-paper tape.
   

• Please use insulation if possible to protect perishables from extreme temperature changes.
   

• Please include a copy of the filled out form in the shipping carton with the Hard Drive.

Shipping and Return Charges:

• Please make sure you meet all the requirements on this Data Recovery Services page before sending your drive to us. Enclosed a detailed description of how the data was corrupted, (Formatted, FDisk, Virus Attack, Software Failure, Accidental Deletion of Files, Missing Partitions, etc...), if any attempts were made to recover the data prior to it being sent to us, and your company information (person to contact, phone number, return address). Also please enclosed a File Systems if you know it like; Windows 95/98/ME/NT/2000/XP for Fat, Fat32 & NTFS. Please Note: There will be additional fees (charged by the hour) if you don't know the directories and - or file names. This fee is for time spent searching for your files or directories. Also there will be a $10.00 handling fee for all orders that are sent in.
   

• COMP-NET SOLUTIONS is not be responsible for shipments for which the carrier cannot provide proof of delivery. You should choose a carrier who will be able to trace the shipment.  Preferably FedEx, DHL, UPS, Certified U.S. Postal Service, courier, or any other traceable method.  FedEx will be the fastest nationally and DHL internationally.
  
  FEDEX, DHL, UPS, USPS
   

• You must pay for shipping and for return shipping charges before sending your drive(s) to COMP-NET SOLUTIONS. NO COLLECT SHIPMENTS WILL BE ACCEPTED - COD.  COMP-NET SOLUTIONS will charge you for the Return shipment(s) of the Data Recovery and your old drive(s) back to you if you wish.
   

• Make sure your address and our address is on the carton including the ZIP codes.
   

• Please make sure to contact COMP-NET SOLUTIONS by email or phone to to inform us that your shipment has been sent-out.